#THE ALARM HAS LOCKED THE TERMINAL UPDATE#
My card reader won’t connect after the Zettle Go iOS app update (v7.9.0). If your issue is not resolved, please contact our support team for help. When the reader is turned off, start it again. Simply restart the reader by holding down the power button on top of the reader for up to 3 seconds.
My reader seems frozen or shows a strange message When the Reader shows “Connected to”, the pairing should work normally. Only the Reader you would like to connect should remain on the list. If there are any other Readers that appear to be paired as well, remove those devices that you do not need by tapping on “i” and then on “Forget Device”. Then check if the Zettle Reader appears on the list and is shown as Connected.
#THE ALARM HAS LOCKED THE TERMINAL BLUETOOTH#
If your Reader still shows “Looking for”/”Waiting for”, go to Bluetooth settings on your smartphone or tablet.If it has not been previously paired and you just turned the Reader on, restart pairing by holding the OK button for 3-5 seconds and then completing the standard pairing steps. If your Reader is not detected by your smartphone/tablet, first make sure that Bluetooth is turned on on your device.If your Reader shows “Looking for” (on iOS) or “Waiting for” (on Android), this means that your Reader has been previously paired either with the same device or a different device.My Reader keeps showing “Looking for” or ”Waiting for” when I’m trying to pair it to my smartphone or tablet. If your Reader is still not starting, please contact our Support team for further assistance. You may need to hold it for more than 20 seconds. Hold the power button for a few seconds to reset your Reader. Connect it to power either via USB or the Dock. Make sure that your card reader is charged. If you’ve tried all the above and your Zettle Reader is still not charging, please contact our Support team for further assistance. Try restarting the Reader by holding the power button. The Reader isn’t aligned properly with the charging plates on the Dock.Ĭheck the alignment and try reconnecting your Reader to the Dock. Alternatively, try a different USB cable. If you haven't done so, try a different port. Do not use anything metallic to avoid damaging the plates. Gently clean the 2 small golden circles behind the Reader or on the Dock with a soft brush or cloth and alcohol. The charging plates on your Reader or the Dock are dirty.ĭirt can accumulate over time and prevent a charge.
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